Privacy Policy

Last updated: June 14, 2026

Herbal Support Ltd. (“Herbal Support,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit herbal-support.com, purchase our products, contact us, complete a form, answer a quiz, or otherwise interact with our website.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal information you provide

When you place an order, create an account, contact us, complete a form, answer a quiz, or communicate with us, we may collect:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Order details
• Customer account details
• Customer service messages
• Information you voluntarily provide in forms, quizzes, emails, or other communications

Some users may voluntarily share information related to fertility goals, IVF, menstrual cycle, pregnancy attempts, age, lifestyle, wellness concerns, or similar personal matters. We only collect this information if you choose to provide it.

Automatically collected information

When you visit our website, we may automatically collect certain technical and usage information, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on the website
• Referring website
• Approximate location
• Cookies and similar tracking data

2. How We Use Your Information

We may use your information to:

• Process and fulfill orders
• Provide customer support
• Respond to questions and inquiries
• Manage customer accounts
• Provide general product-selection support
• Explain which products may be relevant to your stated interests
• Send order confirmations, shipping updates, and transactional emails
• Improve our website, products, services, and customer experience
• Prevent fraud, abuse, unauthorized access, or security incidents
• Comply with legal, tax, accounting, regulatory, and business obligations
• Send marketing emails, newsletters, promotions, or updates, where permitted by law or with your consent

We may use voluntarily provided information to offer general product-selection support, respond to customer inquiries, and explain which products may be relevant to the customer’s stated interests. This does not constitute medical advice, diagnosis, treatment, or a guarantee of any result.

3. Voluntary Health-Related Information

You are not required to provide medical or health-related information in order to browse our website.

If you choose to contact us, complete a form, answer a quiz, or request product guidance, you may voluntarily share information related to fertility goals, IVF, menstrual cycle, pregnancy attempts, age, lifestyle, or general wellness concerns.

We use this information only to respond to your inquiry, provide general product information, improve customer support, and help you understand which products may be relevant to your stated interests.

We do not use this information to provide medical diagnosis, medical treatment, or medical advice.

If you are located in a jurisdiction where health-related information is considered sensitive or special-category personal data, we process such information only where permitted by applicable law, including where you have voluntarily provided it and, where required, consented to its processing.

4. Product Information and No Medical Advice

Herbal Support provides general educational content and product information related to dietary supplements and wellness support.

We may help customers understand which Herbal Support products may be relevant to their personal goals, preferences, or the information they voluntarily choose to share with us. This may include general product guidance, product-selection support, or explanations about ingredients and intended product use.

However, any information provided through the website, forms, quizzes, emails, customer support, or other communications is for general informational and product-selection purposes only. It is not medical advice, diagnosis, treatment, or a substitute for consultation with a qualified physician, fertility specialist, pharmacist, or other healthcare professional.

Herbal Support does not diagnose, treat, cure, prevent, or provide medical guidance for infertility, IVF outcomes, hormonal conditions, menstrual irregularities, pregnancy, miscarriage, or any other medical condition.

You should consult a qualified healthcare professional before using any supplement, especially if you are pregnant, trying to conceive, undergoing IVF or fertility treatments, taking medications, using hormonal treatments, breastfeeding, or have any medical condition.

No statement, product recommendation, quiz result, customer support response, or website content should be interpreted as a guarantee of pregnancy, improved fertility, IVF success, hormonal change, or any specific health outcome.

Dietary supplement results may vary from person to person.

5. Payment Processing

Payments on our website may be processed by third-party payment providers, such as Tranzila or other payment processors.

We do not store full credit card details on our servers. Payment information is handled securely by the relevant payment provider according to their own privacy and security policies.

We may receive limited payment-related information, such as payment status, transaction ID, payment confirmation, billing details, and fraud-prevention indicators, as needed to process and manage your order.

6. WooCommerce and Order Processing

Our website uses WooCommerce to manage products, orders, checkout, customer accounts, cart functionality, and related e-commerce operations.

WooCommerce may process information required to complete purchases, manage orders, calculate taxes, arrange shipping, issue refunds, prevent fraud, and provide customer service.

7. Shipping and Fulfillment

We may share necessary order and delivery information with shipping providers, fulfillment partners, warehouse providers, or logistics providers in order to deliver your order.

This may include your name, shipping address, phone number, email address, and order details.

Shipping providers may process this information according to their own privacy policies and operational requirements.

8. Marketing Communications

We may offer newsletters, promotional emails, SMS messages, WhatsApp messages, or other marketing communications.

You will only receive marketing communications where permitted by law or where you have provided consent. You may unsubscribe at any time by using the unsubscribe link in our emails, replying with an opt-out request where applicable, or contacting us.

Even if you unsubscribe from marketing communications, we may still send you transactional or service-related messages, such as order confirmations, shipping updates, account notices, or important changes related to your purchase.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the website, improve user experience, analyze traffic, support shopping cart functionality, personalize content, and support marketing activity.

Cookies may be used for:

• Essential website functionality
• Shopping cart and checkout functionality
• Customer account functionality
• Security and fraud prevention
• Analytics
• Advertising and remarketing
• Website performance and user experience improvements

You can control or disable cookies through your browser settings. Some parts of the website may not function properly without essential cookies.

A separate Cookie Settings page may provide more detailed options for managing cookie preferences.

10. Analytics and Advertising Tools

We may use third-party tools such as Google Analytics, Google Ads, Meta Pixel, email marketing platforms, or similar technologies to understand website performance, measure advertising effectiveness, improve our services, and support marketing activity.

These third parties may collect or process information through cookies, pixels, tags, or similar technologies according to their own privacy policies.

We do not control third-party platforms, and their use of information is governed by their own terms and privacy policies.

11. Sharing Your Information

We may share your information with trusted third parties only when reasonably necessary, including:

• Payment processors
• Shipping and fulfillment providers
• Website hosting providers
• WooCommerce-related service providers
• Email and marketing service providers
• Analytics and advertising platforms
• Fraud-prevention and security providers
• Customer support tools
• Professional advisors, such as lawyers, accountants, or consultants
• Legal, tax, regulatory, or government authorities where required by law

We do not sell your personal information.

12. International Users

Our website may be accessed by users in the United States, Europe, and other countries.

By using our website, submitting information, or purchasing from us, you understand that your information may be processed in countries other than your country of residence, where privacy laws may differ.

Where required, we take reasonable steps to protect personal information according to applicable privacy laws.

13. Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, legal compliance, tax records, accounting obligations, fraud prevention, dispute resolution, and business operations.

Order records may be retained as required by applicable accounting, tax, and legal obligations.

When information is no longer needed, we may delete, anonymize, or securely retain it where required or permitted by law.

14. Privacy Rights and Data Requests

If you are located in the European Economic Area, the United Kingdom, California, or another jurisdiction with applicable privacy laws, you may have additional privacy rights under local law.

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your information
• Object to certain processing
• Restrict certain processing
• Withdraw consent where processing is based on consent
• Request a copy of your information
• Opt out of marketing communications

These rights may be subject to legal limitations, identity verification, fraud-prevention requirements, tax obligations, accounting obligations, and other lawful reasons for retaining certain information.

To exercise your privacy rights or submit a privacy-related request, including a request to access, correct, delete, restrict, or receive a copy of your personal information, please contact us through our Help Desk at: https://support.herbal-support.com

15. Data Security

We use reasonable technical, administrative, and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no method of online transmission, website operation, or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account login details, where applicable, and for ensuring that any information you provide to us is accurate and submitted through secure devices and networks.

16. Children’s Privacy

Our website and products are intended for adults.

We do not knowingly collect personal information from children under the age of 18. If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

17. Third-Party Links

Our website may contain links to third-party websites, platforms, payment providers, articles, resources, or services.

We are not responsible for the privacy practices, content, security, policies, or actions of third-party websites or services.

We recommend reviewing the privacy policies and terms of any third-party websites or services you use.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on this page with a new “Last updated” date. Your continued use of the website after changes are posted means you accept the updated Privacy Policy.

19. Contact Us

For questions, requests, privacy-related inquiries, access requests, correction requests, or deletion requests, please contact us through our Help Desk at:

Herbal Support Ltd.

Help Desk: https://support.herbal-support.com

Website: https://herbal-support.com