Shipping & Delivery
Please read the following information carefully to understand how orders are processed, shipped, and delivered.
Order Processing
Orders are generally processed Monday through Friday, excluding holidays.
Orders received before 12:00 PM Pacific Time are typically processed the same business day. Orders received after that time may be processed the same day when possible, or on the next business day.
Please note that order processing times may vary during weekends, holidays, high-volume periods, or due to circumstances outside our control.
Shipping Methods
Herbal Support ships orders within the United States and to selected international destinations, subject to availability and local import restrictions.
Shipping methods may include USPS, DHL, FedEx, or other available carriers, depending on the destination, shipping option selected, and operational considerations.
Shipping and handling fees, if applicable, are calculated automatically at checkout before your order is submitted.
Free U.S. Shipping
Herbal Support may offer free shipping within the United States on eligible orders. Free shipping availability, delivery times, and carrier selection may vary and are subject to change.
Package Tracking
Once your order has shipped, tracking information will be provided when available. You may track your shipment directly through the shipping carrier’s website using the tracking number provided.
Common carrier tracking websites include:
USPS: https://www.usps.com
DHL: https://www.dhl.com
FedEx: https://www.fedex.com
Tracking information may take some time to update after the package is handed over to the carrier.
Worldwide Shipping & Customs
Herbal Support offers worldwide shipping to many international destinations, subject to carrier availability, local laws, customs regulations, and import restrictions.
Please note that not all products may be eligible for shipment to every country. Delivery availability, shipping options, costs, and estimated delivery times may vary by destination and will be shown at checkout when available.
International customers are responsible for making sure that the products they order can be legally imported into their country. Before placing an order, we strongly recommend checking with your local customs authority and any applicable regulatory agencies regarding the importation of dietary supplements, herbal products, or Chinese herbal products.
Some countries may require special permits, documentation, approvals, taxes, duties, or customs clearance before delivery can be completed.
Herbal Support is not responsible for packages that are delayed, inspected, held, rejected, confiscated, returned, destroyed, or refused by customs authorities, carriers, or other regulatory agencies.
Any customs duties, import taxes, brokerage fees, clearance charges, regulatory fees, or other costs related to international delivery are the responsibility of the customer and are not included in the product price or shipping cost unless expressly stated at checkout.
If an international shipment is refused, returned, delayed, or not delivered due to customs restrictions, regulatory requirements, unpaid fees, incorrect shipping information, or the recipient’s failure to respond to the carrier or customs authority, Herbal Support may not be able to issue a full refund.
Delivery Times
Estimated delivery times are provided for convenience only and are not guaranteed. Delivery times may vary depending on the destination, carrier, customs processing, weather conditions, holidays, and other factors outside our control.
Deliveries are generally made Monday through Friday during normal business hours, depending on the carrier and destination.
Shipping may be delayed during holidays, including but not limited to:
New Year’s Day
Chinese New Year
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day
Incorrect or Incomplete Address
Please make sure your shipping address is complete and accurate before placing your order.
Herbal Support is not responsible for delays, failed deliveries, returned packages, or additional shipping costs caused by incorrect, incomplete, or outdated shipping information provided by the customer.
Lost, Delayed, or Damaged Packages
Once a package is handed over to the carrier, delivery is subject to the carrier’s handling and delivery process.
If your package appears to be delayed, lost, or damaged in transit, please contact us and we will do our best to assist you. However, Herbal Support is not responsible for carrier delays or delivery failures outside our control.
Need Help?
If you need assistance with your shipment, tracking information, customs-related question, or an international delivery issue, please contact our support team through our Help Desk before placing your order or as soon as possible after an issue occurs:
https://support.herbal-support.com