Return Policy
Last updated: June 14, 2026
This Return Policy explains the conditions under which products purchased from herbal-support.com may be returned.
By placing an order with Herbal Support Ltd. (“Herbal Support,” “we,” “our,” or “us”), you agree to this Return Policy.
1. Return Window
Return requests must be submitted within 30 days from the invoice issuance date.
Returns will not be accepted more than 30 days after the invoice issuance date, unless required by applicable law.
2. Prior Authorization Required
All returns require prior written authorization from Herbal Support.
Before sending any product back, you must contact us through our Help Desk and receive prior written authorization:
https://support.herbal-support.com
Unauthorized returns may be refused and may not be eligible for a refund.
3. Return Condition
To be eligible for return, the product must be:
- Unused
- Unopened
- Sealed
- In its original packaging
- In the same condition as shipped
Due to the nature of dietary supplements, we do not accept returns of opened, used, unsealed, damaged, altered, or partially consumed products, unless required by applicable law.
4. Restocking Fee
Approved returns may be subject to a 20% restocking fee, unless prohibited by applicable law.
The restocking fee may be deducted from the refund amount.
5. Return Shipping Costs
Customers are responsible for return shipping costs, unless the return is due to an error made by Herbal Support, such as sending the wrong product.
Original shipping costs, customs duties, import taxes, VAT, brokerage fees, handling fees, and other related charges are non-refundable, unless required by applicable law.
We recommend using a trackable shipping method. Herbal Support is not responsible for returned packages that are lost, delayed, damaged, or not received.
6. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, you must contact us within 7 days of delivery at:
https://support.herbal-support.com
Please include your order number, a description of the issue, and clear photos of the product, packaging, shipping label, and any visible damage.
If we determine that the product was damaged, defective, or incorrectly shipped due to our error, we may offer a replacement, refund, or another appropriate solution at our discretion, subject to applicable law.
7. Non-Returnable Items
The following items are not eligible for return:
- Opened products
- Used products
- Unsealed products
- Products not in their original packaging
- Products returned without prior authorization
- Products returned after the 30-day return window
- Products damaged after delivery
- Products purchased from third-party sellers or unauthorized retailers
- Products delayed, held, rejected, seized, or returned due to customs, import restrictions, unpaid duties, or local regulations
8. International Orders
Before placing an international order, you are responsible for consulting your local customs authority and any other applicable regulatory agency regarding the importation of dietary supplements, herbal products, Chinese herbal products, or plant-based formulas into your country.
Some countries may require special permits, approvals, licenses, prescriptions, certificates, or other documentation for importation.
Herbal Support is not responsible for delays, inspections, customs holds, detention, seizure, rejection, destruction, return, non-delivery, or additional costs caused by customs authorities, import restrictions, local regulations, missing permits, unpaid duties or taxes, or other regulatory requirements.
If an international order is returned, rejected, delayed, destroyed, or seized due to customs or import restrictions, we may not be able to provide a refund, replacement, or reshipment, except where required by applicable law.
For assistance with an international shipment, customs-related return, or delivery issue, please contact us through our Help Desk at: https://support.herbal-support.com
9. Refund Processing
Once an approved return is received and inspected, we will notify you whether the refund has been approved or rejected.
If approved, the refund will be issued to the original payment method.
Refund processing times may vary depending on your payment provider or bank.
Refunds may exclude:
- Original shipping charges
- Return shipping costs
- Customs duties
- Import taxes
- VAT
- Brokerage fees
- Handling fees
- Restocking fees
- Any other non-refundable charges
10. Order Cancellation
If you wish to cancel an order, please contact us through our Help Desk as soon as possible: https://support.herbal-support.com
We may cancel an order before it has been processed, packed, shipped, or transferred to the carrier.
Once an order has been processed or shipped, cancellation may no longer be possible, and this Return Policy will apply.
11. Products Purchased From Other Sellers
This Return Policy applies only to products purchased directly from herbal-support.com.
If you purchased a Herbal Support product from another website, marketplace, retailer, practitioner, distributor, or third-party seller, please contact the original place of purchase for return assistance.
12. Contact Us
For return requests or questions about this Return Policy, please contact us:
Herbal Support Ltd.
Contact: https://support.herbal-support.com
Website: herbal-support.com