Terms and Conditions - Herbal Support

Last updated: June 14, 2026

Welcome to herbal-support.com.

These Terms and Conditions (“Terms”) govern your access to and use of the website operated by Herbal Support Ltd. (“Herbal Support,” “we,” “our,” or “us”), including any purchases, product information, forms, quizzes, customer support, and related services offered through the website.

By accessing our website, placing an order, creating an account, completing a form, using a quiz, or purchasing our products, you agree to these Terms. If you do not agree to these Terms, you should not use the website or purchase our products.

1. Company Information

The website is operated by:

Herbal Support Ltd.
Website: https://herbal-support.com
Help Desk: https://support.herbal-support.com

2. Eligibility

This website is intended for users who are at least 18 years old.

By using the website or purchasing products from us, you represent that you are at least 18 years old and legally able to enter into these Terms.

You may not use the website or purchase products if doing so is prohibited under the laws of your country, state, or jurisdiction.

3. Products

Herbal Support sells dietary supplements, including plant-based formulas inspired by traditional Chinese herbal approaches.

Our products are dietary supplements only. They are not medicines, medical devices, prescription products, fertility treatments, or substitutes for professional medical care.

Product availability, descriptions, ingredients, packaging, prices, and promotions may change from time to time without prior notice.

We make reasonable efforts to display accurate product information, but we do not guarantee that all descriptions, images, labels, availability, or other content are complete, current, or error-free.

4. No Medical Advice

The website, products, quizzes, forms, emails, customer support responses, articles, product descriptions, and any other content provided by Herbal Support are for general informational, educational, and product-selection purposes only.

Nothing on the website or in our communications is intended to provide medical advice, diagnosis, treatment, or a substitute for consultation with a qualified physician, fertility specialist, pharmacist, or other healthcare professional.

Herbal Support does not diagnose, treat, cure, prevent, or provide medical guidance for infertility, IVF outcomes, hormonal conditions, menstrual irregularities, pregnancy, miscarriage, or any other medical condition.

You should consult a qualified healthcare professional before using any supplement, especially if you are pregnant, trying to conceive, undergoing IVF or fertility treatments, taking medications, using hormonal treatments, breastfeeding, or have any medical condition.

5. Dietary Supplement Disclaimer

Statements made on this website have not necessarily been evaluated by the U.S. Food and Drug Administration or any other regulatory authority.

Herbal Support products are not intended to diagnose, treat, cure, or prevent any disease.

Dietary supplement results may vary from person to person. No product, statement, recommendation, quiz result, customer support response, or website content should be interpreted as a guarantee of pregnancy, improved fertility, IVF success, hormonal balance, improved FSH levels, implantation success, or any specific health outcome.

6. Product Guidance, Forms, and Quizzes

The website may include forms, quizzes, questionnaires, or customer support tools intended to help users understand which products may be relevant to their stated goals or preferences.

Any product suggestion, quiz result, recommendation, or response is provided only for general product-selection purposes.

Such information is based only on the information you voluntarily provide and should not be interpreted as medical advice, professional diagnosis, treatment guidance, or a personalized medical recommendation.

You are responsible for deciding whether to purchase or use any product and for consulting a qualified healthcare professional before doing so.

7. User Responsibility

By using our website or products, you agree that:

You are responsible for reading all product labels, warnings, directions, and ingredient information before use.
You are responsible for checking whether a product is suitable for you.
You will not use any product contrary to label directions or professional medical guidance.
You will consult a qualified healthcare professional before using supplements if you are pregnant, trying to conceive, undergoing fertility treatment, using medication, using hormonal treatment, breastfeeding, or have a medical condition.
You understand that supplements may interact with medications, treatments, medical conditions, or other supplements.
You understand that individual results vary and no specific outcome is guaranteed.

8. Orders and Acceptance

When you place an order, you are making an offer to purchase products under these Terms.

We reserve the right to accept, reject, cancel, limit, or refuse any order at our discretion, including due to product availability, suspected fraud, pricing errors, payment issues, shipping restrictions, regulatory concerns, or misuse of the website.

An order confirmation email does not necessarily mean that your order has been accepted. We may cancel or refund an order where required or appropriate.

9. Prices and Currency

Unless stated otherwise, prices are displayed in U.S. dollars (USD).

Prices do not necessarily include shipping costs, taxes, customs duties, import fees, brokerage fees, or other charges unless expressly stated during checkout.

We reserve the right to change prices, promotions, discounts, and product availability at any time without prior notice.

If a product is listed at an incorrect price due to typographical, technical, or system error, we reserve the right to cancel the order and issue a refund.

10. Payment

Payment is required at the time of purchase.

Payments may be processed by third-party payment providers, including Tranzila or other payment processors.

By submitting payment information, you represent that you are authorized to use the selected payment method and that the payment information provided is accurate.

We do not store full credit card details on our servers. Payment processing is handled by third-party payment providers according to their own terms, privacy policies, and security standards.

11. Shipping

We may ship to the United States, Europe, and other international destinations, subject to product availability, shipping carrier availability, legal restrictions, and operational considerations.

Free shipping may be available within the United States where expressly stated on the website or at checkout.

Estimated delivery times are provided for convenience only and are not guaranteed. Delays may occur due to customs, carrier issues, holidays, weather, incorrect addresses, payment review, regulatory checks, or other events outside our control.

Risk of loss may pass to you once the order is transferred to the shipping carrier, unless applicable law provides otherwise.

12. International Orders, Customs, Taxes, and Import Restrictions

Before placing an international order, you are responsible for consulting your local customs authority and any other applicable regulatory agency regarding the importation of dietary supplements, herbal products, Chinese herbal products, or plant-based formulas into your country.

Some countries may restrict, regulate, delay, inspect, reject, or require special permits, prescriptions, approvals, licenses, certificates, or other documentation for the importation of herbal products or dietary supplements.

By placing an international order, you acknowledge and agree that you are solely responsible for ensuring that the products you order may be legally imported into your destination country.

You are responsible for all applicable customs duties, import taxes, VAT, brokerage fees, inspections, regulatory charges, storage fees, return shipping fees, or other government or carrier-related fees.

Herbal Support is not responsible for delays, customs holds, inspections, detention, seizure, rejection, destruction, return, non-delivery, or additional costs caused by customs authorities, import restrictions, local regulations, missing permits, unpaid duties or taxes, or other regulatory requirements in your country.

If an order is delayed, detained, rejected, returned, destroyed, or seized by customs or any regulatory authority, we may not be able to provide a refund, replacement, or reshipment, except where required by applicable law.

For assistance with an international shipment, customs-related question, or delivery issue, please contact us through our Help Desk at:
https://support.herbal-support.com

13. Returns and Refunds

Apart from products returned in accordance with any applicable limited warranty or as required by law, returns will not be accepted more than 30 days after the invoice issuance date or without prior written authorization from Herbal Support.

To request a return, you must contact us through our Help Desk before sending the product back: https://support.herbal-support.com

Returned products must be unused, unopened, sealed, in their original packaging, and in the same condition as shipped.

All approved returns may be subject to a 20% restocking fee, unless prohibited by applicable law.

Shipping costs, customs fees, import duties, taxes, and handling fees are non-refundable unless required by law or unless the return is due to our error.

We reserve the right to refuse any return that does not meet these conditions, including opened, used, damaged, altered, unsealed, expired, or unauthorized returns.

Refunds, if approved, will be issued to the original payment method, subject to payment processor processing times.

14. Order Cancellation

You may request cancellation of an order by contacting us through our Help Desk as soon as possible: https://support.herbal-support.com

We may cancel an order before shipment where operationally possible. However, once an order has been processed, packed, shipped, or transferred to a carrier, cancellation may no longer be possible.

If cancellation is not possible, the return policy will apply.

15. Promotions and Discount Codes

Promotions, coupons, discounts, and special offers may be subject to additional terms, expiration dates, product exclusions, quantity limits, geographic restrictions, or other limitations.

We reserve the right to modify, suspend, or cancel promotions at any time.

Discounts cannot be applied retroactively unless expressly stated.

16. Accounts

You may be able to create an account on the website.

You are responsible for maintaining the confidentiality of your login information and for all activity under your account.

You agree to provide accurate, complete, and current information.

We may suspend or terminate accounts where we suspect fraud, abuse, misuse, violation of these Terms, or unlawful activity.

17. Acceptable Use

You agree not to:

Use the website for unlawful, fraudulent, misleading, harmful, or abusive purposes.
Interfere with the website’s security, functionality, or operation.
Attempt to gain unauthorized access to the website, accounts, servers, or systems.
Copy, scrape, reproduce, or exploit website content without permission.
Submit false, misleading, offensive, or unlawful information.
Use the website to transmit malware, spam, or harmful code.
Misrepresent your identity or payment information.

We reserve the right to restrict, suspend, or terminate access to the website where we believe these Terms have been violated.

18. Website Content and Intellectual Property

All website content, including text, images, graphics, logos, product names, design elements, videos, icons, layout, and other materials, is owned by or licensed to Herbal Support and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, sell, publish, or exploit any website content without our prior written consent.

19. Third-Party Links and Services

The website may contain links to third-party websites, payment providers, shipping providers, articles, platforms, tools, or services.

We are not responsible for third-party websites, services, content, policies, security, actions, or omissions.

Your use of third-party services is governed by their own terms and privacy policies.

20. Reviews, Testimonials, and User Content

If you submit reviews, testimonials, comments, photos, messages, or other content, you grant Herbal Support a non-exclusive, worldwide, royalty-free right to use, reproduce, display, edit, publish, translate, and distribute such content for business, marketing, and website purposes, subject to applicable law.

You represent that any content you submit is truthful, lawful, and does not infringe the rights of others.

Testimonials and reviews reflect individual experiences and do not guarantee that other customers will have the same results.

We reserve the right to remove or edit user content at our discretion.

21. Disclaimer of Warranties

The website, products, content, and services are provided on an “as is” and “as available” basis, except as expressly stated otherwise.

To the fullest extent permitted by law, Herbal Support disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, and uninterrupted operation.

We do not warrant that the website will be error-free, secure, uninterrupted, or free of viruses or harmful components.

We do not guarantee any specific result from using our products, website, forms, quizzes, recommendations, content, or customer support.

22. Limitation of Liability

To the fullest extent permitted by applicable law, Herbal Support Ltd., its owners, directors, officers, employees, contractors, suppliers, service providers, and affiliates will not be liable for any indirect, incidental, consequential, special, punitive, exemplary, or similar damages, including loss of profits, loss of data, loss of goodwill, personal decisions made based on website content, product misuse, shipping delays, customs issues, or failure to achieve any expected result.

To the fullest extent permitted by law, our total liability for any claim related to the website, products, orders, or these Terms will not exceed the amount you paid for the product giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.

23. Indemnification

You agree to defend, indemnify, and hold harmless Herbal Support Ltd., its owners, directors, officers, employees, contractors, suppliers, service providers, and affiliates from and against any claims, damages, liabilities, losses, costs, and expenses, including reasonable legal fees, arising from or related to:

Your use or misuse of the website or products
Your violation of these Terms
Your violation of applicable law
Information you provide to us
Your failure to consult a qualified healthcare professional
Your failure to follow product labels, directions, warnings, or applicable restrictions
Your violation of any third-party rights

24. Force Majeure

We will not be responsible for delays, failures, or interruptions caused by events beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, strikes, pandemics, supply chain disruptions, carrier delays, customs delays, regulatory actions, cyberattacks, power failures, technical failures, or government restrictions.

25. Governing Law

These Terms are governed by the laws of the State of Israel, without regard to conflict of law principles, unless mandatory consumer protection laws in your jurisdiction provide otherwise.

26. Dispute Resolution

Before filing any formal claim, you agree to first contact us through our Help Desk and make a good-faith effort to resolve the matter informally:
https://support.herbal-support.com

If a dispute cannot be resolved informally, it will be handled according to the governing law stated above, unless applicable consumer protection laws require otherwise.

27. Changes to These Terms

We may update these Terms from time to time.

The updated version will be posted on this page with a new “Last updated” date.

Your continued use of the website after changes are posted means you accept the updated Terms.

28. Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining sections will continue to remain in full force and effect.

29. Contact Us

Herbal Support Ltd.

For questions, requests, or concerns regarding these Terms and Conditions, please contact us through our Help Desk at:
Help Desk: https://support.herbal-support.com
Website: https://herbal-support.com